5G technology has revolutionized the telecommunications landscape, allowing telcos to become catalysts for technological innovation and digital transformation. Telcos are now leveraging Artificial Intelligence (AI) and Machine Learning (ML) to optimize their networks, predict customer behavior, offer round-the-clock support with AI-powered chatbots, detect and prevent fraudulent activity, and dynamically allocate network resources. 5G networks also benefit from AI-powered network slicing, which enables telcos to create multiple virtual networks on the same physical infrastructure.
