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Salesforce Einstein is an AI-powered product that revolutionizes Customer Relationship Management (CRM) procedures by automating repetitive work and delivering individualized experiences. It provides a full range of AI capabilities, including automation, machine learning, Natural Language Processing (NLP), and predictive analytics. Salesforce offers its services using the Software as a Service (SaaS) distribution model, which allows users to gain access to all system features through an internet browser. Multitenancy and metadata are the foundations of the platform’s architecture, which enables users to make sense of data and find quick solutions to pressing business problems.