Council Post: How Will ‘digital Employees’ Impact The Workplace In The Next 5 Years?

Gary Fowler is a serial AI entrepreneur and CEO and cofounder of GSDVS.com and Yva.ai. Digital workers are a category of software tools or robots that have specialized functions, working with or independent of human interaction. They can help enhance the workplace experience, productivity levels and company performance. Digital workers automate and manage one or more business tasks or processes, and can be deployed on-site or from the cloud. In the next five years, digital workers are likely to impact the workplace by autonomously operating three conventional employee roles, such as customer service rep, billing agent and more.