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The advent of artificial intelligence is an extraordinary, fascinating and challenging time for the learning and development industry. In order for a business to be sustainable, empowered employees must continually grow their technical hard and soft skills. Chief Learning Officers (CLOs) have a critical role in developing the new organizational environment and culture to thrive in the new era of digital transformative AI. The modern workplace’s emphasis on soft skills will drive the empowerment of individuals within the organization, and servant leadership is the foundation for individual empowerment to develop and flourish.