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Karim Lakhani is a professor at Harvard Business School who specializes in workplace technology and AI. He has done pioneering work in identifying how digital transformation has remade the world of business, and his 2020 book Competing in the Age of AI explores how customers expect AI-enhanced experiences from companies. Business leaders must experiment, create sandboxes, run internal bootcamps, and develop AI use cases for all employees in order to stay competitive. In this episode of “The New World of Work”, HBR editor in chief Adi Ignatius sat down with Lakhani to discuss how AI is lowering the cost of cognition and how companies can harness its potential.