This article discusses the dangers of centralized tech ecosystems in the Internet of Things (IoT) and how customers are not always in control of their devices even if they “own” them. It highlights a recent misunderstanding between a customer and Amazon, in which Amazon severed access to their Echo device and thereby the connections that powered their smart home. The article also considers what customers can do to wrest back control and the implications of centralized ecosystems on ownership and control.
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