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The application of AI and machine learning algorithms has revolutionised processes in the BFSI sector, enabling personalised customer support and accurate risk assessment. From the genesis of online banking to the advent of mobile payments, the industry has continuously embraced innovation to enhance customer experiences and streamline operations. AI and ML algorithms have enabled banks and insurance companies to provide personalised and efficient support to their customers around the clock. By analysing vast amounts of data, AI algorithms can identify patterns, detect anomalies, and make accurate predictions, enabling financial institutions to make informed decisions and mitigate risks.