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ChatGPT, the conversational chatbot released by OpenAI in November, has become the fastest-growing consumer app in Internet history, with 100 million users in just two months. The technology that underpins ChatGPT, generative pre-trained transformer, is also relevant and appealing to businesses. AI can be approached in two ways: traditional AI, which uses rules-based algorithms, formal methods, logic, and reasoning, and probabilistic modeling of language, which does not represent the underlying semantics.