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Machine learning (ML) is a powerful tool for improving business operations, but it is often confused with artificial intelligence (AI). While AI is a grandiose goal for technology, ML is a more practical application of AI, designed to make actionable predictions. This capability is used to drive millions of operational decisions, such as predicting customer churn or optimizing supply chain management. Despite the hype surrounding AI, it is important to remember that ML is a more straightforward application of AI, and should not be confused with the grandiose goal of artificial general intelligence.