Global Healthcare Crm Market Report 2023: Sector To Reach $28.8 Billion By 2028 At A Cagr Of 12.91%

This report provides an analysis of the global healthcare CRM market, which is expected to reach US$ 28.8 Billion by 2028, exhibiting a CAGR of 12.91% during 2022-2028. Healthcare customer relationship management (HCRM) refers to a specialized software-based solution designed for medical institutions to manage customer-related processes. It includes comprehensive patient management, dashboard and reporting, caregiver management and communication tools. Significant growth in the healthcare industry across the globe, increasing requirement for effective solutions to improve patient’s treatment and healthcare experience, and technological advancements such as the integration of the Internet of Things (IoT), artificial intelligence (AI), machine learning (ML) and cloud-computing solutions with the HCRM platforms are some of the key factors driving the market.